Refunds

01 / The short version

Your first 14 days are free — no card, nothing to cancel. Billing only starts if you choose to join.

The membership is monthly. Cancel any time and you keep using it until the month you paid for runs out. We do not refund a month you did not use. If something went wrong on our end, or you were charged by mistake, we do refund that.

If you subscribed inside the iPhone app, Apple runs that subscription and Apple gives its refunds. Everything else on this page is about payments made on the web.

02 / What you are paying for

Leaders Lab is a monthly membership. Your free days run from the day you sign up — no card. When you join, billing starts that day and renews on the same date each month until you cancel. On the web, Stripe handles the billing. In the iPhone app, Apple does.

A membership covers up to 200 messages in any rolling 30 days — more than almost anyone uses. The Terms page has the details.

The free 14 days come once per account, starting at sign-up. They do not restart if you cancel a membership and later come back.

03 / How to cancel

Open Settings, then Manage billing. That opens Stripe’s own page, and you can cancel there. You do not have to email anyone and you do not need our permission.

There is no notice period. Cancel whenever you like. You keep your membership until the end of the month you have already paid for, and you are not charged again.

If you subscribed inside the Leaders Lab app on iPhone, Apple runs that subscription. Cancel it in Settings › Apple Account › Subscriptions, at least 24 hours before it renews. Cancelling there does not delete anything here either.

Cancelling does not delete anything. Your notebook stays exactly where it is.

04 / Asking for a refund

Email help@leaderslab.app from the address on the account, and tell us which charge you mean. We reply within two business days.

We refund a charge when something went wrong on our end, when you were billed by mistake, or when the app did not work and we could not fix it. Tell us what happened and we will sort it out.

If you paid through Apple, the refund is Apple’s to give, not ours — we cannot issue it. Ask at reportaproblem.apple.com, and Apple decides under its own rules.

05 / A month you never used

We do not refund a month you did not open. That is the honest answer, and here is why we think it is a fair one.

You get 14 free days from the day you sign up, before we charge you anything. That is two weeks to find out whether this is for you, at no cost and no risk. If you get to the end of that and join, you are choosing to.

If you forget to cancel and get charged, email us. We are not trying to keep money from someone who made an honest mistake. But not using it is not the same as something going wrong, and we would rather say that up front than pretend otherwise.

06 / If a payment fails

A failed card does not lock you out. Your membership keeps running while you sort it out, and John keeps answering. Nothing is deleted.

Stripe will email you and try the card again over the next couple of weeks. If you pay through Apple, Apple retries the card and emails you. Update it in Settings, then Manage billing, and nothing changes. If it is never fixed, the membership ends — and even then your notebook stays where it is.

07 / The price you joined at

If you joined at the founding rate, that rate stays put while your membership stays open. If the price goes up for new members, yours does not move.

That is a promise, not a plan. We are putting it here so we cannot quietly change it later.

08 / Before you call your bank

If a charge looks wrong, email us first. We reply within two business days and can usually sort it out the same day we hear from you. A chargeback takes weeks, and your bank may lock the card while it runs.

09 / Contact

Email help@leaderslab.app.