Refunds

01 / The short version

Your first 14 days are free. Cancel before they end and you are never charged.

After that it is monthly. Cancel any time and you keep using it until the month you paid for runs out. We do not refund a month you did not use. If something went wrong on our end, or you were charged by mistake, we do refund that.

02 / What you are paying for

Leaders Lab is a monthly membership. We take your card when you start, and charge nothing for 14 days. After that it renews on the same date each month until you cancel. Stripe handles the billing.

The free 14 days come once per account. If you cancel and later restart, billing starts the day you restart.

03 / How to cancel

Open Settings, then Manage billing. That opens Stripe’s own page, and you can cancel there. You do not have to email anyone and you do not need our permission.

There is no notice period. Cancel whenever you like. You keep full access until the end of the month you have already paid for, and you are not charged again.

Cancelling does not delete anything. Your notebook stays exactly where it is.

04 / Asking for a refund

Email AustinTylerArmstrong@yahoo.com from the address on the account, and tell us which charge you mean. We reply within two business days.

We refund a charge when something went wrong on our end, when you were billed by mistake, or when the app did not work and we could not fix it. Tell us what happened and we will sort it out.

05 / A month you never used

We do not refund a month you did not open. That is the honest answer, and here is why we think it is a fair one.

You get 14 days free before we charge you anything, and Stripe emails you before the first payment. That is two weeks to find out whether this is for you, at no cost and no risk. If you get to the end of that and stay, you are choosing to.

If you forget to cancel and get charged, email us. We are not trying to keep money from someone who made an honest mistake. But not using it is not the same as something going wrong, and we would rather say that up front than pretend otherwise.

06 / If a payment fails

A failed card does not lock you out. Your membership keeps running while you sort it out, and John keeps answering. Nothing is deleted.

Stripe will email you and try the card again over the next couple of weeks. Update it in Settings, then Manage billing, and nothing changes. If it is never fixed, the membership ends — and even then your notebook stays where it is.

07 / The price you joined at

If you joined at the founding rate, that rate stays put while your membership stays open. If the price goes up for new members, yours does not move.

That is a promise, not a plan. We are putting it here so we cannot quietly change it later.

08 / Before you call your bank

If a charge looks wrong, email us first. We reply within two business days and can usually sort it out the same day we hear from you. A chargeback takes weeks, and your bank may lock the card while it runs.

09 / Contact

Email AustinTylerArmstrong@yahoo.com.