Terms

01 / The short version

Leaders Lab is software. You pay monthly and you can cancel any time. John is an AI, not a person, and not a licensed professional. His advice is an opinion. Every decision is still yours.

02 / Who you are dealing with

Leaders Lab is run by Austin Armstrong. Where these terms say “we”, they mean that business. Where they say “you”, they mean the person signed in to the account.

If Leaders Lab becomes a company, or is ever sold, these terms and your membership move with it, and your rights under them stay the same. Your account is yours alone — you cannot transfer it to someone else.

03 / What you get

An account, and a consultant named John who answers your questions. John remembers what you tell him. He files your projects, people, homework and checkpoints as you go. You can read all of it any time, and you can delete any of it.

There is a sensible ceiling on volume. Your free days run for 14 days from sign-up and cover 50 messages, whichever ends first. When they end, Leaders Lab pauses: John stops answering, and everything you built stays exactly as you left it. A membership picks it back up and covers up to 200 messages in any rolling 30 days — more than almost anyone uses.

If you reach a ceiling, the conversation pauses until it resets, and the screen tells you. Nothing you wrote is deleted, and you can ask us for more on the Help screen. If we ever lower these numbers for existing members, we email you first.

04 / John is an AI

John runs on a large language model. He is not a person. He is not your lawyer, your accountant, your doctor, or a licensed financial adviser.

He can be wrong, and he can be wrong confidently. Check anything that matters before you act on it. For legal, tax, medical or employment decisions, talk to someone licensed to advise you.

05 / You make the decisions

You run your business. We do not. If you follow John’s advice and it goes badly, that is your call and your risk. Nothing John says is a promise about what will happen to your revenue, your team, or your company.

06 / Your account

You sign in with Google, Apple, or your email. Keep that account secure — anyone who can open it can read your whole notebook.

One account is for one person. Do not share your login. You must be at least 18 years old to use Leaders Lab.

07 / Paying

Membership is billed monthly. You see the price before you pay. On the web, Stripe takes the payment. You can cancel any time. Cancelling and refunds are covered on the Refunds page.

In the Leaders Lab app on iPhone, Apple takes the payment as an auto-renewing subscription. It renews each month until you cancel it in your Apple account’s Subscriptions, and Apple’s own terms apply to that purchase. It is the same membership, and it works on the web too.

08 / What you write stays yours

You own what you type. You give us permission to store it and to send it to the AI so John can answer you. That permission exists so the product can work, and for nothing else.

We do not sell your notes and we do not use them to advertise to you. The Privacy page says exactly where your words go.

09 / What you may not do

Do not break the law with it. Do not try to break into the app, overload it, or take it apart to copy it. Do not resell access or share your account. Do not use John to harm, harass or deceive anyone. Do not paste in someone else’s confidential information that you have no right to share.

10 / When we can close your account

We can close an account that breaks these rules. If we do, we will email you the reason. If the problem is fixable, we will give you a chance to fix it first.

11 / If the service changes or stops

We change the app often, so screens and features move around. If we ever decide to shut Leaders Lab down, you get at least 30 days notice and a way to get your notebook out. If something ever forces us to stop faster than that — the kind of event nobody plans for — getting your notebook back to you is still the first job.

12 / What John’s answers are, and are not

John gives you his opinion. That is all it is. He is a computer program, and the things he tells you can be wrong, out of date, or a bad fit for your situation.

He is not a lawyer, an accountant, a doctor, or an HR department. Nothing he says is legal advice, financial advice, tax advice, medical advice, or an official opinion of any kind. Do not treat it as one.

Every decision you make is yours. If you hire someone, fire someone, change someone’s pay, sign a contract, spend money, or close a deal after talking to John, you did that. You are responsible for it, not us.

Before you act on anything that could hurt a person or your business, check it with a professional who knows your situation and is qualified to advise you.

13 / No guarantees

We work to keep the app up and working, but we cannot promise it will never break, never be down, or never lose something. We give it to you as it is, with no promises of any kind beyond what this page, the Privacy page, and the Refunds page say.

We do not promise that Leaders Lab will make you money, save you money, grow your business, fix a problem, or produce any particular result.

14 / Limit on what we owe you

If we let you down, the most we owe you in total is what you paid us in the twelve months before the problem happened. That is the whole limit, however many claims there are and whatever they are about.

We are never responsible for lost profit, lost business, lost customers, lost data, damage to your reputation, or any knock-on loss — even if we were told it could happen.

This limit covers Leaders Lab, the company behind it, anyone who owns it, and everyone who works for or with us.

Two honest exceptions, because no contract can remove them and pretending otherwise would put the rest of this section at risk: this limit does not cover our own fraud, and it does not cover harm we cause on purpose or through reckless disregard. Some places also give you rights that a page like this cannot take away. Where that is true, the law wins and the rest of this section still stands.

15 / Your side of it

If someone brings a claim against us because of how you used Leaders Lab, you cover us for it — including our legal costs. That includes breaking these terms, breaking the law, and putting other people’s information into the app when you had no right to.

This one matters more than it looks. You can write about your staff in here. You are the one who decides what goes in, and you are the one responsible for having the right to put it there.

16 / Which law applies

These terms follow the law of the State of Florida, in the United States. Any dispute goes to the state or federal courts in Florida, and you agree that is where it gets heard.

Before either of us goes to court, you agree to email us first and give us 30 days to make it right. Most problems are cheaper to fix than to fight about.

If a court decides any part of these terms cannot stand, the rest of them still apply, and that part is narrowed to whatever the law does allow rather than thrown out.

17 / Changes to these terms

We may update this page. If a change affects you, we will email you before it takes effect. If you keep using Leaders Lab after that, you accept the new terms.

18 / Getting in touch

Email help@leaderslab.app. That is the fastest way to reach us.